Refund Policy

Last Updated – 17/02/2024

Thank you for choosing HikeMudd Audio for your post-production audio needs. I value your business and strive to provide high-quality services. Please review my refund policy below before placing an order.

1. Refund Policy

1.1. Invoice-based Billing

Invoices for my services are issued upon completion of the work. Refunds will not be issued once services have been completed and invoices have been sent.

1.2. Cancellation Fee

If you choose to cancel services after they have already started but before completion, a cancellation fee may apply. The cancellation fee is intended to cover costs incurred up to the point of cancellation and will be calculated upon cancellation.

1.3. Quality Concerns

If you are dissatisfied with the quality of the services delivered, please contact Hike Mudd Audio within 7 days of delivery to discuss your concerns. While refunds are not provided for this, I am committed to addressing any quality-related issues.

2. How to Address Quality Concerns

2.1. Contact

If you have concerns about the quality of the services delivered, please contact Hike Mudd Audio at hikemudd@gmail.com within the specified timeframe.

2.2. Provide Details

Clearly outline the reason for your concerns, including any relevant details.

3. Resolution Process

3.1. Evaluation

I will review your concerns and work with you to find a satisfactory resolution.

3.2. Communication

I will keep you informed about the resolution process and the steps taken to address your concerns.

4. Exceptions

4.1. Technical Issues

If there are technical issues with the delivered files, these will be promptly addressed and resolved.

4.2. Miscommunication

In cases of miscommunication or misunderstanding, I will strive to find a fair resolution.

5. Contact Information

For any inquiries regarding my refund policy or to address concerns about the quality of our services, please contact me at hikemudd@gmail.com or visit the contact page to get in touch.

6. Changes to Refund Policy

Hike Mudd Audio reserves the right to update or modify this refund policy at any time. The latest version will be posted on my website.